Nurses (GPNs)

Healthcare Assistant (HCA) & Supporting Roles

Working in General Practice is a unique experience. Primary care services provide the first point of contact in the healthcare system, acting as the ‘front door’ of the NHS. The roles are varied and many, including a large group of non-registered health care staff with titles inclusive of, but not restricted to, Health Care Assistant, Nursing Assistant, Health Care Support Worker. This booklet is to offer support and guidance to all those working in an unregistered capacity.

There is no standard role specification for Health Care Support Workers (HCSW) working in general practice and the range of tasks varies greatly. This depends on the requirements and preferences of the practice, the PCN, the skill mix, and individual’s experience and competencies. Employers are required to evaluate which tasks they wish the HCSW to undertake and ensure appropriate training is provided. HCSWs are not registered with a professional body and employers are accountable for the actions and omissions of their employees, so it is vital that employers ensure individuals are working within limits of competence.

This booklet can help navigate the different training needs depending on role and level of HCSW as well as provide links to access training and a stepped approach to career development.

• Nursing Support Worker Booklet