Privacy Policy

This privacy policy applies between you, the User of this Website, and The Cheshire & Merseyside Training Hub, the owner & provider of this Website. The Cheshire & Merseyside Training Hub takes the privacy of your information very seriously. This privacy policy applies to our use of any, and all Data collected by us or provided by you in relation to your use of the Website. It also explains why we collect that information and what we do with that information.

As part of the services provided to primary care staff, we may store the following information;

  • Name, email address, phone number (both mobile and landline), role detail and practice information
  • Courses that you have previously attended

Definitions and interpretations:

In this privacy policy, the following statements are used:

  • Data – Collectively all information that you submit to The Cheshire & Merseyside Training Hub via the Website. This information incorporates, where applicable, the definitions provided  in the Data Protection Laws
  • Data Protection Laws – Any applicable law relating to the processing of personal Data, including but not limited to the GDPR, and any national implementing and supplementary laws, regulations and secondary legislation
  • GDPR – The UK General Data Protection Regulation
  • The Cheshire & Merseyside Training Hub we or us – As the owner of the Website
  •  User or you – Any third party that accesses the Website, and is not either (i) employed by The Cheshire & Merseyside Training Hub and acting in course of their employment or (ii) engaged as a consultant or other providing services to The Cheshire & Merseyside Training Hub and accessing the Website in connection with the provision of such services
  • Website – The website that you are currently using, Cheshire & Merseyside Training Hub, and any sub-domains of this site unless expressly excluded by their own terms and conditions

Scope of this policy

This privacy policy applies only to the actions of The Cheshire & Merseyside Training Hub and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media

For purposes of the applicable Data Protection Laws, The Cheshire & Merseyside Training Hub is the “data controller”. This means that The Cheshire & Merseyside Training Hub determines the purpose for which, and the manner in which, your Data is processed.

How we collect data

We collect data in the following ways:

  • Data is given to us by you
  • Data is collected automatically 

Data that is given to us by you

The Cheshire & Merseyside Training Hub will collect your data in a number of ways, for example when you contact us through the Website, by telephone, post, email or through any other means. In each case, in accordance with this privacy policy.

Data that is collected automatically

 To the extent that you access the Website, we will collect your data automatically, for example:

  • We automatically collect some information from your visit to the Website. This information helps us to make improvement to the Website content and navigation, and includes your IP address, the date, time and frequency with which you access the Website and the way you use and interact with its content

Keeping data secure

We will use technical and organisational measures to safeguard your Data, for example:

  • Access to your account is controlled by a password and username that is unique to you
  • We store your Data on secure servers

Technical and organisational measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us emailing this link [email protected]

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identify theft, viruses and other online  problems please visit Get Safe Online is supported by HM Government and leading businesses

Data Retention

Unless a longer retention period is required or permitted by law, your data will be retained for no longer than is absolutely necessary and in accordance with our Documentation Management Lifecycle Policy and the associated Schedule of Retention, or until you request for us to delete it

Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes


 This Website makes use of cookies to optimise user experience. By using our website, you consent to all cookies in accordance to our policy

Your rights

You have the following rights in relation to your Data;

  • Rights of access – the right to request copies (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with the access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive”. Where we are legally permitted to do so, we may refuse your request. If we do refuse your request, we will tell you the reasons why
  • Right to correct – the right to have your Data rectified if it is inaccurate or incomplete
  • Right to erase – the right to request that we delete or remove your Data from our systems
  • Right to restrict our use of your Data – the right to “block” us from using your Data or limit the way in which we can use it
  • Right to data portability – the right to request that we move, copy or transfer your Data
  • Right to object – the right to object to our use of your Data, including where we use it for our legitimate interests

To make enquiries, exercise any of your rights set out above, or withdraw your content to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this email address [email protected]

You do have the right to access your records; this process is known as a Subject Access Request (SAR) and the way it works is;

  • Yours SARS request can be verbal or made in writing to [email protected]
  • The latest regulation states there is no charge to have a copy of your electronic or paper information
  • The request will be reviewed and completed within one calendar month
  • You will need to provide adequate proof of your identity before we release the requested information (e.g. full name, address, date of birth, NHS number and details of your request). You must also provide two forms of identification

If you are not satisfied with the way a complaint you make in relation to the way your Data is handled by us, you may be able to refer your compliant to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s website is and their address, should you want to contact them in writing, is;

Information Commissioners Office

Wycliffe House

Water Lane




It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it

Links to other websites

The Website may, from time to time, provide links to other websites. WE have no such control over those websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them

Change of business ownership and control

 The Cheshire & Merseyside Training Hub may, from time to time, expand or reduce our business and this may involve the sale and / or the transfer of control of all or part of The Cheshire & Merseyside Training Hub. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes  for which it was originally supplied to us

We may also disclose Data to a prospective purchaser of our business or any part of it

In the above instances, we will take steps with the aim of ensuring your privacy is protected


You may not transfer any of your rights under this privacy policy, to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected

If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal, or unenforceable, that provision, or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected

Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy

This Agreement will be governed and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the England and Welsh courts

Changes to this privacy policy

Cheshire & Merseyside Training Hub reserve the right to change this privacy policy as we deem necessary from time to time or as may be required by law. Any changes will immediately be posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alteration