In our work with GP practices and PCNs across the country we hear how staff, particularly reception teams, are increasingly dealing with challenging patient conversations. The Institute of General Practice Management video ‘If I die it’ll be your fault’ captured the issues and phrases reception staff are now, sadly, regularly exposed to.

To support your reception staff, we are running a FREE live webinar to share some top tips and suggestions with the aims of:

• Reducing the number of challenging patient interactions
• Increasing the number of interactions with patients that end positively/amicably
• Reducing the impact these interactions have on staff

To sign your reception staff up to the 1 hour webinar, click HERE

Due to the popular demand of these free live webinars, we have added the following four dates; Thursday 21st October, 4th November, 18th November and 9th December  at 12:30pm – 1:30pm

Please feel free to sign up to as many as you would like.